Our Promise
Refund & Return Policy
Your satisfaction is our priority. We stand behind every piece we create.
Last updated: August 12, 2026
Overview
Our Commitment to You
At CVD Jewels, we take great pride in the quality and craftsmanship of every piece. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our policy carefully before initiating a return.
Eligibility
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Return request must be raised within 7 days of delivery
- Item must be unused, unworn, and in its original condition
- Item must be in original packaging with all tags and certificates intact
- Proof of purchase (order confirmation email) must be provided
Non-Returnable Items
Items We Cannot Accept Back
- Custom-made or personalized jewelry (engraved, resized, or made-to-order)
- Items purchased during sale or at a discounted price
- Items that have been worn, altered, or damaged after delivery
- Items without original packaging, tags, or certificates
- Gift cards
How to Return
Return Process
Contact Us — Email us at support@cvdjewels.com within 7 days of delivery with your order number and reason for return.
Approval — Our team will review your request and send return instructions within 2 business days.
Ship the Item — Pack the item securely in its original packaging and ship it to our address. Return shipping costs are borne by the customer.
Refund Processed — Once we receive and inspect the item, your refund will be initiated within 7–10 business days.
Refunds
Refund Method & Timeline
Approved refunds will be credited back to your original payment method:
- Credit/Debit Card: 5–7 business days after refund initiation
- UPI / Net Banking: 3–5 business days after refund initiation
- Store Credit: Instant (if opted for exchange or store credit)
Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
Exchanges
Exchange Policy
We offer exchanges for a different size or style, subject to availability. If you wish to exchange your item, please mention it in your return request email. Exchanges follow the same eligibility conditions as returns.
Damaged or Defective Items
Received a Damaged Item?
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photographs of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.







