▸ What is a CVD (lab-grown) diamond?
A CVD (Chemical Vapor Deposition) diamond is a real diamond grown in a controlled laboratory environment using the same carbon atoms and crystal structure as a mined diamond. It is physically, chemically, and optically identical to a natural diamond — just created sustainably and ethically.
▸ Are lab-grown diamonds real diamonds?
Yes, absolutely. Lab-grown diamonds are 100% real diamonds. They have the same hardness (10 on the Mohs scale), brilliance, and chemical composition as mined diamonds. Even gemologists cannot distinguish them without specialized equipment.
▸ What is the difference between CVD and Moissanite?
CVD diamonds are chemically identical to natural diamonds (pure carbon). Moissanite is a different gemstone (silicon carbide) that resembles a diamond but has slightly different optical properties, including higher brilliance and fire. Both are beautiful, ethical choices — we offer both at CVD Jewels.
▸ Do your diamonds come with a certificate?
Yes. Our diamonds are certified by reputed gemological laboratories. Each piece comes with a certificate confirming the stone's quality, cut, color, clarity, and carat weight.
▸ How do I place an order?
Simply browse our collection, select your desired piece, choose your size and metal preference, and click "Add to Cart". Proceed to checkout, enter your details, and complete payment. You will receive an order confirmation email shortly after.
▸ Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. After this window, the order enters processing and cannot be changed. Please contact us immediately at support@cvdjewels.com if you need to make changes.
▸ What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and other payment methods available at checkout. All transactions are secured with SSL encryption.
▸ Do you offer custom or personalized jewelry?
Yes! We offer custom design services including engraving, resizing, and bespoke pieces. Please contact us at support@cvdjewels.com with your requirements and we will guide you through the process. Custom orders typically take 7–15 business days.
▸ How long does delivery take?
Domestic orders within India are delivered in 5–7 business days (standard) or 2–3 business days (express). International orders take 7–20 business days depending on the destination. See our Shipping & Delivery page for full details.
▸ Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs duties and import taxes as per the destination country's regulations. These charges are the responsibility of the customer.
▸ How do I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number on our courier partner's website to track your package in real time.
▸ Is there free shipping?
Yes! We offer free standard shipping on all domestic orders above ₹2,999.
▸ What is your return policy?
We accept returns within 7 days of delivery for unused, unworn items in original packaging. Custom and sale items are non-returnable. See our Refund & Return Policy for details.
▸ How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 7–10 business days to your original payment method. UPI/net banking refunds may arrive sooner (3–5 business days).
▸ What if I received a damaged or wrong item?
We sincerely apologize for any such experience. Please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund immediately.
▸ How do I care for my CVD Jewels piece?
To keep your jewelry looking its best: store it in the provided box when not in use, avoid contact with chemicals (perfume, chlorine, cleaning agents), remove before swimming or exercising, and clean gently with a soft cloth and mild soap solution.
▸ Do you offer resizing or repair services?
Yes, we offer resizing and repair services for most of our pieces. Please contact us at support@cvdjewels.com with your order details and we will provide a quote and timeline.
